Terms & Conditions
PAYMENT:
A 50% deposit is required to make the booking and the outstanding balance is due no later than 14 days prior to your lesson start date.
For Guarantee your dates HAS TO BE PAYED 14 DAYS BEFORE THE STARTING DATES.
LIFT PASSES:
Its NOT INCLUDED on the price of lessons or guiding. Lift passes are required to be purchased for the duration of the lesson or guided product, when accessing a resort area.
GEAR:
Please arrive in suitable gear for your activity, with a valid lift ticket 5 minutes before your scheduled lesson/tour time. All lessons/tours start at the scheduled time & lessons/ tours cannot be extended or rescheduled following the late arrival of a guest for any reason.
VALID TRAVEL INSURANCE:
All parties agree that they have valid travel insurance that covers the snowsports/outdoor activitiy being participated in. Please note, guests are responsible for their own medical expenses including rescue fees when accessing terrain outside of the resort boundaries.
DEPOSIT FOR THE BOOKING:
A deposit of 50% is required to make the booking.
BALANCE DUE:
The remaining 50% is due has to be payed at least 14 days before the lesson/tour start date.
CANCELLATION from the guest:
+ Up until seven days prior, a full refund will be provided for any reason.
+ From seven days prior until 48 hours prior a 20% cancellation fee will be incurred.
+ Within 48 hours of the booked lesson/tour date a 100% cancellation fee will be incurred.
+ No compensation can be made for the loss of tour time due to injury or illness if the guiding has commenced. Upon receipt of a valid medical certificate, a reschedule or refund of future lessons is possible.
EXTREME WEATHER EVENT:
In the event of extreme weather that has caused the resort to cease operations or the safety of the tour is at risk, we will offer a reschedule or refund of the lesson/tour
+ A 100% refund is only available at the discretion of the manager for lessons/tours that have not commenced.
+ A partial refund for the unused portion of lessons/tours that had already commenced.
+ Not available if suitable terrain is available for the booked lesson or tour.
INTERNATIONAL TRAVEL RESTRICTIONS:
If you are unable to enter Japan due to travel restrictions related to Covid 19 we will offer a full refund.
- We must be advised prior to the commencement of the lesson or tour.
- Proof of inability to travel must be provided within 24 hours if requested.
- Private Lessons can be transferred with at least 24 hours’ notice to another person subject to availability.
- All Full Day lessons have a flexible start time between 8:30 am and 10:00 am.
- All participants must be of the same or similar ability level and must be on the same equipment (No ski and board mixed privates).
- Helmets are required to be worn for all children participating in lessons
- Full Day Private Lessons are for 6 continuous hours and must take a minimum of 55 minutes’ break during the day at a time of your choice. Lunch is not provided.
- START TIME: Please note: Lessons start at the scheduled pick-up time, lessons cannot be extended if your departure is delayed.
- Gear: Its not provided on the price.
- Lunch: Its not provide on the price.
- Lift Tickets: Its not provide on the price.
